Loyalty Desk
The fastest part of the queue
Loyalty only works if staff actually use it at a busy counter. The Loyalty Desk finds a guest from a phone number or QR scan, awards the stamp or points in one tap, and handles redemptions and corrections without calling a manager.
Built for the counter
Look up in seconds
Type a phone number or scan the guest’s card. Regulars appear instantly.
Enrol on the spot
A new guest joins with a phone number in about fifteen seconds.
Award and redeem
One tap to award; redemption checks the reward is actually earned before it is given.
Corrections with a trail
Refunds and fixes are recorded against the original visit, so the numbers stay honest.
Stay Desk for hotels
Front-desk teams open and close a guest’s stay and award on the folio total, while outlet staff at the café, restaurant or spa award for their own spend.
Right access for every role
Owners, managers, marketing, staff and read-only roles each see only what they need, and staff are limited to the locations they work at. When in doubt, access is refused.
Frequently asked questions
- What hardware do I need?
- Nothing new. The Loyalty Desk runs in a browser on a phone, tablet or computer.
- Can staff give away too many stamps?
- Cooldowns and daily caps limit what can be awarded, and every award is logged against the staff member.
- Does it work offline?
- The desk needs an internet connection to look up and award, so balances are always current across outlets.