LoyaltyJuice

This site is available in English and Arabicمتاح أيضاً بالعربية

AI-powered loyalty & guest retention

Built by hospitality professionals.
For hospitality.

One platform to recognize, reward and bring back your guests.

LoyaltyJuice brings loyalty, guest intelligence, offers, service recovery and AI-powered retention together for restaurants, cafés, hotels, resorts and hospitality groups.

Book a DemoExplore the Platform
  • No guest app
  • Apple & Google Wallet
  • Arabic + English
  • Built for GCC hospitality

Sidr Kitchen

Guest card

Example

1,840

points

2 gifts1 offer

Ahmed Al Zadjali

LJ-0041-8827

Nudge AI

Needs attention

Ahmed normally returns within about 10 days. His current gap is significantly longer than usual.

Part of Kays International, whose record in hospitality technology in Oman is the foundation LoyaltyJuice is built on.

in Oman
20 yearsin Oman
hospitality clients
600+hospitality clients
only — not retail
Hospitalityonly — not retail

Why hospitality is different

Hospitality isn’t retail.

A transaction tells you what somebody bought. Hospitality is about understanding the guest relationship — who they are, how often they come back, and what brings them back again.

Restaurants & cafés

The visit is the unit.

  • Visits
  • Frequency
  • Regular guests
  • Spend
  • Favourite locations
  • Offers
  • Service recovery

Hotels & resorts

A stay is not a transaction.

  • Stays
  • Nights
  • Guest recognition
  • Properties
  • Repeat stays
  • Experiences
  • Benefits

Hospitality groups

One guest, many brands.

  • Brands
  • Properties
  • Outlets
  • Shared programmes
  • Cross-brand guests
  • Head Office intelligence

The real product

This is the product. Not an illustration of it.

Screens from the running app, with demo data — an invented business and invented guests. What you see is what your team will see.

loyaltyjuice.app/app
LoyaltyJuice owner dashboard for a café brand showing returning guests, repeat visit rate, at-risk guests and guests won back, with visits, guests seen and recorded spend, and visits by outlet.
Demo data

The owner dashboard: who is returning, who is drifting, who came back.

loyaltyjuice.app/app
Guest list in LoyaltyJuice with search, filters such as close to a reward and not seen in 30 days, VIP and regular status tags, and stamp progress for each guest.

Every guest, their status, and how close they are to a reward.

loyaltyjuice.app/app
Analytics for a hospitality group showing people, guest records and loyalty cards across brands, days out with you, came-back rate, recorded spend and a brand-by-brand table.

Across your brands: people, visits, spend and who came back.

Real product screens, shown with synthetic demo data.

See it on your business

Two sides of one programme

Your guest installs nothing. Your team gets an app.

The guest’s side starts with a scan and lives in their phone’s wallet. Your team’s side runs on a dedicated iOS and Android staff app — and in the browser too.

The guest

No app. No password.

  1. Discover

    Scans a QR at the counter or on the bill

  2. Join

    A phone number — no password, no download

  3. Earn

    Stamps or points with every visit

  4. Reward

    A reward, a gift or an offer

  5. Keep it

    In Apple Wallet or Google Wallet

  6. Return

    And the card remembers them

Your team

Staff app, and the web app.

  1. Recognize

    Who is this guest, and what are they to you?

  2. Serve

    With context, not a guess

  3. Award & redeem

    At the counter or the front desk

  4. Understand

    Who is returning, who is drifting

  5. Nudge

    What deserves attention, and why

  6. Recover

    When an experience goes wrong

  7. Bring back

    With an action a person approves

  8. Measure

    What happened next

Staff app · iOS & Android

LoyaltyJuice goes wherever hospitality happens.

At the counter, at the front desk, on the floor. A dedicated app for your team — to recognize a guest, serve them, reward them and put right what goes wrong.

  • Scan the guest’s card. From their phone’s wallet — or find them by name or number.

  • Award and redeem in seconds. A stamp, points or a reward, recorded against the guest’s card.

  • Know what needs you today. A Today view for managers and owners: what needs attention, what happened at the counters.

  • Recover a bad experience on the spot. A manager issues the recovery, and it is recorded and measured.

  • For hotels: who is in house. Record an arrival and see who is staying right now.

LoyaltyJuice for iOS & Android — launching soon

This is your team’s app. Guests don’t download anything — their card lives in Apple Wallet or Google Wallet. The web app works today, in any browser.

LoyaltyJuice staff app on iPhone, counter home screen with a large Scan guest button, find a guest, new guest and a list of recent awards.

Counter: scan the guest’s wallet pass, award, done.

LoyaltyJuice staff app on iPhone, manager Today screen with items needing attention, service recovery given in the last 30 days and counts of visits, rewards and new guests at the counters.

Manager: what needs you today, and what happened at the counters.

LoyaltyJuice staff app on iPhone, front office desk screen with Scan guest, find a guest and recent awards for hotel stays.

Front office: recognize the arriving guest and record the stay.

Real screens from the staff app on iPhone, with demo data.

Built around the role

One product. Everyone sees their part of it.

The person at the counter does not need what the owner needs. Pick a role to see its real screen, what it does, and what your business gets from it.

At the counter

Recognizes the guest and rewards them without holding up the queue.

  • Scan the guest’s card, or find them
  • Award a stamp, points or a reward
  • Register a new guest

What your business gets: Every guest is treated as a known guest, and service stays quick.

Sees the outlet they are assigned to.

LoyaltyJuice staff app on iPhone, counter home screen with a large Scan guest button, find a guest, new guest and a list of recent awards.

Staff, front office, manager and owner work in the staff app; every role works in the web app. Who sees what is set from the Team & access screen.

Ask for a walkthrough for your role

Nudge AI

Meet Nudge AI.

Your AI guest-retention manager. It does not write slogans — it reads each guest’s own behaviour, tells you who has fallen out of their rhythm, and explains why.

  1. Identify
  2. Understand
  3. Recommend
  4. Act — a person approves
  5. Measure
loyaltyjuice.app/app
Nudge AI at-risk list showing each guest’s normal return cycle, days absent, lifetime spend and a plain-language reason with a confidence level.

1 · Identify · 2 · Understand

It knows who has fallen out of their rhythm — and why.

Every guest has their own return cycle. When they run well past it, they appear here with the sentence that explains why and a confidence level. No mystery scores.

Demo data
loyaltyjuice.app/app
Nudge AI opportunity cards for high-value guests at risk, each with a reason, a recommended personal return message and buttons to approve the action, be reminded later or dismiss.

3 · Recommend · 4 · Act

It recommends. A person approves.

Each opportunity comes with a recommended action — such as a personal return message. You choose: approve, remind me later, or dismiss. Autopilot is a separate opt-in, switched on by the owner for one approved version and only inside guardrails they set. Nudge never changes points, stamps or rewards.

loyaltyjuice.app/app
Nudge AI results page showing opportunities reviewed, actions carried out, guests returned and guests won back, with a note that campaign-attributed returns do not prove causation.

5 · Measure

And it records what happened next.

Who returned, when, and for how much. And we say it plainly: a return attributed to a campaign does not prove the campaign caused it — some guests were coming back anyway.

Ask Nudge

Ask in plain language, and get an answer from your own data.

7 guests are past their usual return window and sit in the top 20% of 90-day spend.

  • Ahmed Al Zadjali14 days overdue
  • Layla Al Balushi9 days overdue
  • Marwan Al Harthy22 days overdue

Demo dataAn illustration, in the shape of a real answer.

More on Nudge AI

Service recovery

A bad experience doesn’t have to be the last experience.

Your most valuable guests are rarely the ones nothing went wrong for. They are the ones something went wrong for, who came back anyway. This is what makes that possible — and measurable.

The benefit is issued by somebody authorised to issue it, with a cap, an expiry and an audit trail — goodwill is not an open door.

  1. A guest has a poor experience

    A late main, a room that was not ready. It happens in every hospitality business.

  2. The manager recognizes the issue

    They open the Loyalty Desk, find the guest, and record what happened.

  3. A complimentary dinner for two is issued

    A structured benefit with real validity and conditions — not a verbal promise nobody remembers.

  4. It appears in the guest’s wallet

    They see it on their phone without asking for it, and without an app.

  5. The guest returns

    Not because you apologised, but because you gave them something concrete to come back for.

  6. And the outcome is measured

    Was it redeemed? Did they return? The answer is recorded, not estimated.

loyaltyjuice.app/app
Service Recovery log for a hotel showing the guest, the recovery given such as a complimentary spa treatment or breakfast, the internal reason, validity dates, status and who issued it.
Demo data

Every recovery has a guest, an internal reason, an expiry, a status and the person who issued it — so it can be reviewed, and its effect known.

Wallet

Your loyalty programme lives where your guest already looks.

The hardest step in any loyalty programme is persuading a guest to install an app. So we never ask them to.

  • No guest app
  • No forgotten password
  • No app-store download

  1. Scan

    A QR at the counter or on the bill.

  2. Join

    A phone number. No password, no download.

  3. Carry the card

    In the browser instantly — or in the phone’s wallet.

Apple WalletGoogle Wallet

No guest app required. Guests save their card to Apple Wallet or Google Wallet, and the browser card always works too.

Oasis Coffee

Coffee card

Example

8 of 10

1 gifts

Layla Al Balushi

LJ-0008-1194

Programme mechanics

Choose the mechanic your operation actually runs on.

A café needs visible progress. A fine-dining room needs a currency. A hotel needs both. None of that requires a different product.

Points

A currency

Guests earn against spend, and you decide what a point is worth.

SpendOMR 25
Earn250

250 of 400 until the reward

Stamps

Progress

The guest can see how close they are, which is exactly what pulls the next visit forward.

8 / 10 coffees

2 more until your gift

Hybrid

Both at once

One programme carrying points and stamps — the café stamps, the restaurant accrues, and the guest holds one card.

The café6 stamps
The restaurant420

Gifts & offers

Give guests a reason to come back.

A gift

The guest earns it. Recognition of loyalty.

An offer

You give it. A reason to return now.

Unlocked

Free coffee

Earned after 10 visits

Unlocked

Complimentary breakfast

Earned after 3 stays

Unlocked

Free dessert

Earned at 500 points

Unlocked

Late checkout

Earned as a regular

Structured offers, not stored coupon text

Each offer carries real validity, participating locations, eligibility and redemption limits — understood by the system and enforced at the counter.

20%

off

Sunday dinner

Validity
Valid to 30 Nov
Locations
2 locations

✦

Complimentary

dessert with any main

Validity
Available now
Locations
All outlets

4PM

Late checkout

until 4 PM

Validity
Weekend stays
Locations
1 resort

10%

off food

+ complimentary coffee

Validity
Regular guests
Locations
Muscat

Swipe or use the arrow keys

Beyond the visit

Status that lasts. Families that share a card. Guests who bring guests.

Tiers

Status the guest keeps.

A tier is status, not a balance: a guest spends their points and keeps their standing. They qualify on money spent or points earned over a period you set.

loyaltyjuice.app/app
Loyalty tier settings for a hotel programme, stating that a tier is status and not a balance, with the qualifying measure and qualifying period.

Family Sharing

One card. Several people.

The primary holder invites the people they trust with a link that expires. They share the balance, the stamps and the gifts — and each keeps their own phone, birthday, consent and wallet card.

Referrals

Counted after the visit, not at sign-up.

A guest shares their link. When their friend completes a first qualifying visit, both are rewarded — with a minimum spend and a cap on successful referrals that you set.

Demo dataThe tiers screen is real; the two diagrams are illustrations.

Groups & Head Office

One guest.
An entire hospitality relationship.

When the same person visits your restaurant, your resort and your café, they are one person — not three strangers. Head Office can see the whole relationship while each brand’s own history stays exactly as it was.

Ahmed Al Zadjali

One person · 3 brands · 9 interactions

Demo data

  • Brand A

    Restaurant · Muscat

    4 visits

  • Brand B

    Resort · Salalah

    2 stays

  • Brand C

    Café · Muscat

    3 visits

Each brand’s records stay separate and its own. Head Office sees the relationship — not the contents of everybody else’s books.

loyaltyjuice.app/app
Group programme settings where one points programme runs across a café brand and a hotel brand, with a spend-to-points earning rate.
One card across your brands, with one earning rule you control. One programme, with one earning rule you set, running across the brands you choose.
loyaltyjuice.app/app
Head Office review screen asking whether two guest records at different brands are the same person, with options to confirm, say different people, or stop asking.
Same guest across brands? A person confirms — nothing is merged silently. When two records look like one person, a human decides whether they are — nothing is merged silently.

Demo dataReal product screens with demo data. Currencies are never added into one figure.

Who it is for

Built for every hospitality model.

A café, a hotel and a six-brand group do not need the same product in three colours.

Restaurants

Turn a first dinner into a regular table.

Visits & frequencyOffers for quiet nightsService recoveryLearn more

Cafés & bakeries

A daily rhythm, visible to the guest.

Stamps understood instantlySeconds at the counterLearn more

Hotels & resorts

Recognize a returning guest before they arrive.

Stays & nightsBenefits that fitLearn more

Hospitality groups

Many brands. One guest. A Head Office view.

Shared programmesCross-brand guestsProperty comparisonLearn more

The region

Built for GCC hospitality.

Not a Western platform with Arabic added later. Designed in Muscat, for the way hospitality actually works here.

English + Arabic
The full guest experience in both directions — not a translation layer.
Multi-market architecture
Each market with its own currency, timezone and rules.
Currency-aware
OMR and AED are never added into one invented figure.
Group structures
Brands, properties and outlets — the way Gulf groups are actually run.

Questions

What hospitality operators usually ask.

Does the guest need to download an app?

No. A guest joins by scanning a QR and entering a phone number, and their card opens in the browser. No app, no password.

Is there an app for my team?

Yes — a staff app for iOS and Android is launching soon and is not yet in the App Store or Google Play. The web app works today in any browser. Guests never download anything.

Can guests use Apple Wallet or Google Wallet?

Yes — wallet passes are built into the platform and are enabled per business once that account’s provider approval is complete. The browser card works either way.

What is the difference between a Gift and an Offer?

A Gift is earned by the guest through their own behaviour — ten visits, or five hundred points. An Offer is given by you for a commercial reason, such as filling a quiet night. Both appear on the guest’s card.

What is Nudge AI?

An intelligence layer that learns each guest’s own rhythm and tells you when one of them falls out of it — with the reason. By default it sends nothing by itself — a person approves each action. Autopilot is optional: the account owner can switch it on for one approved automation, inside guardrails they set.

How does LoyaltyJuice identify guests who may need attention?

By comparing the current gap against that specific guest’s usual return window, rather than applying one 30-day rule to everybody.

Can it support multiple outlets or properties?

Yes. Brands, properties and outlets are part of the model, and a hospitality group can run several brands while each brand’s own history stays intact.

Does it support GCC currencies?

Yes, with each market in its own currency. Different currencies are never added into a single figure — an assumed exchange rate is not a finance number.

Does it work in Arabic?

The guest experience and this website are available in Arabic and English, in both directions. Full Arabic for the merchant interface is still in progress.

The background

LoyaltyJuice is a new product.
The experience behind it is not.

LoyaltyJuice is built inside Kays International, which has worked in hospitality technology from Muscat since 2006. What we know about how a restaurant runs a busy service, how a front office recognizes a returning guest, and where systems actually break came from that work rather than from a market study.

To be clear: the 600+ hospitality clients are Kays International’s, built up over two decades — they are not LoyaltyJuice customers. LoyaltyJuice is still pre-launch, and we would rather say so.

Since 2006
Two decades working with hotels, restaurants and F&B operators in Oman.
Hospitality, not general software
Point-of-sale, kitchen and front-office systems — not a retail product renamed.
The same market
The same cities, the same operations and the same currencies you will run a programme in.

Founding hospitality partners

We’re opening LoyaltyJuice to a limited number of hospitality businesses in Oman.

Before the wider GCC rollout. Founding partners work with us directly on programme setup, and shape what gets built next.

Become a Founding Partner

Your guests already came once.

Give them a reason to come back.

Bring them back. Not just in.

Book a DemoExplore LoyaltyJuice